Frequently Asked Questions


Following questions are only for outside China consumers, distributors, wholesalers, chain brand operator

 

1. Where can I buy BENWIS’ products?
1)From official major network platform , such as: Amazon.com online shop, AliExpress; in china domestic online shop like BENWIS mall, Amazon.cn, Tmall, Dangdang, Suning, and others.
2) From authorized distributor online shop  
3) From distributors' store 


2. Become a distributor
1) at first , pls leave your company info by email
2) You can view distributor policy from our website, also you can inquire more question via SKYPE online or calling, you will get reply from a sales staff who is responsible for the distribution
3) We will provide pictures to distributors, it can be downloaded from the website


3. Distributor level
According to the record of our distributors credit, the distributor is divided into three levels, and authorize different credit to distributors.


4. How to identify the distributor are authorized by BENWIS
Please retrieved our authorized distributors by our official website


5 How to order from us
1) Pls send inquiry with full info like product name, color, quantity …by email to get a quick response.
2) our sales representative will send quotation to you by email, after getting your confirmation, we will make pi for you, it will included the order info, delivery address and comments for the order.
3) Normally we accept wire transfer ( T/T ) & western union, Paypal, irrevocable L/C at sight…etc payment term.
4) To arrange your order more effectively, please kindly fax or email us your wire info, that will help us proceed your order more quickly.
5) we support all sorts of delivery way, like express(UPS、DHL、FedEx,、TNT), airfreight, Ocean shipping,


6. Quality warranty
BENWIS implements the ISO9001: 2008 quality management system standard and established seasoned QC personnel troop to stick to  strict quality inspection system from material to finished products, we continuously improve our product quality and management through strict control of the production process, pls verify our products through the security check.


7. Customer's complaint & advice

Thanks for your supporting. To improve our service and products, please give us your feedback if you have any advice about quality, price, delivery time, packaging, and policy etc. We kindly invite you to share your good ideas with BENWIS for new project and pls email us at  info@benwis.com



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